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    1. Warranty period and parts details are warranted

    Warranty period:

    • Warranty without charge: 3 years
    • Warranty fee: Indefinite

    Warranty details:

    STT

    LOẠI HÀNG

    CHI TIẾT

    THỜI HẠN

    1

    Võng Xếp

    Khung võng

    3 năm

    Bạc đạn

    2

    Giường Xếp

    Khung giường

    * Renew products of the same type within 7 days of use if the product has technical errors.

    2. Regulations on products with free warranty

    These products are warranted for free when ensuring the following conditions:

    • The product has warranty period and warranty registration (from the date indicated on the invoice of purchase documents).
    • The warranty period is recorded on the warranty card and in accordance with technical regulations.
    • Must have warranty card and warranty stamp of the company affixed on the product, the delivery note of the agent authorized by Tin Thanh Phat.
    • The serial number and stamp on the product must be intact, not torn or lost.
    • The serial number on the product, on the warranty card and on the delivery slip must be the same.

    3. Regulations on products are not covered by free warranty

    • Misuse of the product does not follow the technical regulations of each product detail.
    • The product has exceeded the warranty period indicated on the coupon or lost the warranty card.
    • The warranty seal is torn, broken, glued or modified.
    • Warranty card does not specify serial number and date of purchase.
    • The serial number on the product is wrong (or blurry, unrecognizable) compared to the warranty card.
    • The product is damaged by external impacts such as falling, breakage, impact, scratches, dented, damp, rusty, watery or fire, natural disasters.
    • The product has signs of being repaired before being taken to the Service Center that Trust Thanh Phat has authorized.

    For more information about warranty regulations, please contact: 0948 857 442 for answers